Easily sell with these tips
When an item sells, there is a 7.1% commission (plus applicable Stripe fees: 2.9% + 30 cents so the total charge can be around 10%.
Create an account and click the “Register” button in the header. You can upload photos and fill in information about the item you’re selling. Your clothing will be listed on the appropriate section of FashionistaGrail.com as well as on your individual seller page. We will notify you via both FashionistaGrail messages and email when people ask questions.
HOW DO I GET PAID?
All transactions are through Stripe, you connect a Stripe Account to your FashionistaGrail account.
After a user purchases your item, you will be sent an automated message with the buyer’s shipping information. Make sure you ship in a timely manner with a tracking number, otherwise you will not be eligible for Stripe or FashionistaGrail Protection.
WHERE DO THE FUNDS GO WHEN I SELL AN ITEM?
You will receive money in your Stripe account after a buyer purchases your item. In some cases your first few payments may be held (payment pending / partner hold) until you add a tracking number to the Stripe transaction. Tracking information must be uploaded to Stripe in order for funds to be automatically released after delivery.
These funds will become available to withdraw after whichever of these happens first:
– Within 3 days of delivery confirmation (from the tracking you upload on Stripe .com)
– Within 7 days of estimated delivery (from the tracking you upload on Stripe .com)
– Within 21 days of receiving a payment on Stripe .com
Please note existing sellers will experience one hold after upgrading to a Business Account.
If you experience a hold for longer than outlined in guidelines, please contact Stripe directly to get the hold released
Please change your Stripe email address by editing the text box in any of your listings and republishing. It’ll automatically save.
Sellers can edit their listings my going to My Items under Sellers Dashboard . You just have to select the item you wish to edit, make the appropriate changes.
Items are moved to different sections based on the discretion of the team. Designer, price, condition and style all factor into this decision.
If your item was deleted, your listing did not meet requirements due to the item’s condition, quality, brand, lack of desirability or several other determining factors established by our moderation team. Please note that custom items and those without designers are also subject to removal.
Our moderation team reviews every listing from new sellers to eliminate fraud. Please allow a couple of hours for your listing to be viewable in the marketplace.
You may need to verify your Stripe account for your listings to show publicly. You can follow the instructions here in order to do so:
Shipping costs are included in all offers from potential buyers. If the item is purchased through the buy it now option, shipping is included in the final sale price. Please note that sellers can edit shipping costs in each of their listings.
Once you receive a tracking number, please be sure to add the tracking information in the messaging pane so the buyer can track their package.
You should refund the buyer by logging into Stripe, clicking on the transaction and then the “Refund” prompt. After this is complete, all associated fees are automatically refunded and will appear as “Fee Reversal” for fees and “Partner Commission Reversal” for FashionistaGrai fees on the respective Stripe transaction detail page.
IT’S CRITICAL TO PROTECT YOURSELF AGAINST FRAUD.
If something looks too good to be true, it probably is. While none of the warning signs below necessarily mean an order is fraudulent, it’s important to be on the lookout for the following:
The shipping address is a high-risk location. These are places well-known for fraud. Search online to find a list of high-risk countries.
The order is larger than normal. Use caution if you receive an order from a new customer that is larger than a typical order, and if it’s a product in high demand (e.g., electronics).
The customer asks to change shipping address after paying. Make sure the address change makes sense. Fraudsters initially enter valid addresses so fraud systems won’t catch them. Then, they contact you to change the address.
There’s an abnormal number of international orders within a short time. For example: you receive 50 orders from customers outside the US within a few days, but you normally receive just 2 international orders per month.
There’s an abnormal number of orders at an unusual time of day. For example: you receive 10 orders from US-based customers, all around 3:00 a.m. on the same day.
Several orders from different customers have the same shipping address.Fraudsters often make orders from several stolen credit cards, then have the orders shipped to one address.
You receive multiple orders from the same account around the same time. Low-priced orders normally receive less scrutiny than larger ones. Fraudsters may place smaller, separate orders to avoid detection.
A customers overpay. Here’s a common scam: a fraudster will overpay for an order and then ask for the extra money to be returned through a wire transfer, or to their preferred shipping company. Don’t fall for it. If someone overpays you, send the extra money back through Stripe.
An order consists of multiple requests for the same item. For example: a customer orders 50 pairs of the same shoe in various sizes. Why would a customer need 50 pairs of the same shoe? Ask yourself if the quantity ordered of the same product makes sense.
A customer requests rush or overnight shipping. A done deal is harder to spot or correct. That’s why fraudsters sometimes choose to receive merchandise quickly, regardless of the cost.
A customer uses a suspicious email address. Keep an eye out for email addresses that seem unusual, like “firstname.lastname@example.org,” or undeliverable emails. Legitimate customers are more likely to use email addresses that contain their name.
An order has a suspicious shipping address. Before shipping an expensive order, make sure you know where it’s being shipped. Criminals may ship orders to freight forwarders, shipping companies, P.O. boxes, or vacant properties to remain anonymous.
For more information, please see source below:
MY BUYER WAS BANNED FOR FILING CHARGEBACKS/UNAUTHORIZED PURCHASES, WHAT DO I DO NOW?
If you have yet to ship the item, please do not ship it. You should refund the buyer by clicking on the Stripe transaction and then the “Refund” prompt. After this is complete, please follow the fee refund request prompt on the original listing page in order to process the fee refund. We cannot complete the fee refund until the refund to the buyer is marked as “Completed”, which may take 24 to 48 hours.
If the item has already shipped, please try to contact your postal service to have the parcel rerouted back to you. If you’re unable to reroute it and a case is opened, please be sure to provide Stripe with all relevant information, including the listing link and tracking information, to let them know that it was legitimate purchase. Provide them as much information as possible, then let us know how it goes. In the meantime, we’ll review the user’s account and take any necessary action to protect our community safe from this fraudulent activity such as outlined.
If you lose the Stripe claim despite providing sufficient evidence, please email us at email@example.com with Stripe case resolution, a link to the listing, and tracking information so we can further review your case.