How secure is FashionistaGrail ?
MONEY BACK FOR BUYERS + SELLERS
The FashionistaGrail marketplace is safe thanks to our security team and community self-policing. In the rare case where something does go wrong all transactions conducted through FashionistaGrail are eligible for Stripes dispute resolution process. To be eligible for protection, all sellers must ship to a confirmed address with tracking information.
When a cardholder disputes a payment you’ve processed, you are charged a £15.00 dispute fee (for users in the United Kingdom) by the card network. This amount is withdrawn from your account balance along with disputed amount.
If you submit evidence against the dispute and it is found in your favor, Stripe reimburses you for the dispute fee.
When applicable, Stripes program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, as long as you provide compelling evidence that supports your claim. Photographic evidence, tracking information, and written statements may be required in order to file your case. In the rare instance that a claim with compelling evidence is decided unfairly, you are also eligible for FashionistaGrail Protection.
FashionistaGrail Protection is an appeals process for your claim. It provides an additional layer of security in the rare case that a claim with compelling evidence is decided unfairly. In order to be eligible for FashionistaGrail Protection, you must have already completed a Stripe claim. Please note that closing a case yourself prior to review by Stripe will render you ineligible for protection through both FashionistaGrail and Stripe. If you believe that Stripe unfairly resolved your claim, send us your resolution and we will happily review your case.
A common tactic used by scammers is to offer a discount on the asking price to entice users to go outside the FashionistaGrail system. Users who attempt to conduct transactions offsite are almost always fraudulent. Offsite transactions are not eligible for FashionistaGrail Protection and may not be eligible for Stripe protection either. For your safety we actively warn and ban users who attempt to conduct unsafe, offsite transactions.
Zero-Tolerance Fraud Policy
We take fraud very seriously. In order to keep the community safe for all users, the security team constantly monitors the marketplace for fraudulent items and dishonest buyers/sellers. Our Zero-Tolerance Policy means that anyone posting counterfeit goods, posting items they do not own, or engaging in any other duplicitous behavior will be immediately banned. Please exercise good judgement when using the marketplace
What are the fees?
FREE FOR BUYERS, LOW SELLER COMMISSION
When an item sells, there is a 7.1% commission (plus applicable Stripe fees: 2.9% + 30 cents) so the total charge can be around 10%.
How do I buy an item?
When you see something you like, you can buy it right away using “Cart” and “Checkout” . You will be sent to check out using Stripe . After sending your payment through Stripe you will be directed back to FashionistaGrail.
When you click “Pay with Stripe ” there’s a prompt underneath the Stripe login to check out with credit/debit card. You can use that to pay directly by card instead of using a Stripe account.
Please note that purchases made through Stripe guest checkout are not eligible for Purchase Protection. You must create a Stripe account to qualify for Stripe and FashionistaGrail Protection.
How do I sell an item?
Create an account and click the “Sell” button in the header. This will prompt you to connect you FashionistaGrail account to a Stripe Business Account (more info below). You can upload photos and fill in information about the item you’re selling. Your clothing will be listed on the appropriate section of FashionistaGrail as well as on your individual seller page.
Getting Paid through Stripe :
FashionistaGrail processes all transactions through Stripe . Selling through this payment system requires that you connect a Stripe Account to your FashionistaGrail account.
What currency are FashionistaGrail prices in?
Please note all of the listings in the marketplace are in GBP.